Privacy Policy

1. General Information

This Privacy Policy describes how Trident Mobility ("we", "us", "our") collects, uses, stores and protects your personal information when you use our mobility application and related services.

Contact Information:

Company: Trident Mobility SRL
Address: Drum Tarii 54/A, Jucu De Mijloc, Cluj, Romania
Email: rezervari@tridentmobility.com
Phone: +40 735 779 267

2. Personal Data We Collect

2.1 Registration and Profile Data

First and last name
Email address
Phone number

2.2 Travel Data

Departure and destination points
Date and time of trips
Type of selected transportation
Duration and distance of trips
Trip history

3. Purposes of Data Processing

We use your personal data for the following purposes:

3.1 Service Provision

Route calculation and time estimation
Facilitating bookings and payments
Providing customer support

3.2 Safety and Security

User identity verification
Fraud prevention
Incident investigation
Compliance with legal obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds:

4.1 Contract Performance

Providing mobility services
Processing payments
Essential service communication

4.2 Legitimate Interest

Platform security
Fraud prevention
Service improvement

4.3 Legal Obligation

Compliance with tax legislation
Cooperation with authorities
Maintaining legal records

5. Data Sharing with Third Parties

5.1 Transportation Service Providers

We share necessary data (location, destination) with our transportation partners to facilitate trips.

5.2 Cloud Service Providers

We use cloud services (Cloudify.ro) for data storage and processing, with GDPR-compliant processing agreements. Data is stored on Romanian territory.

5.3 Competent Authorities

We may disclose data to authorities in cases of legal investigations, public safety, or legal compliance.

6. Data Retention Period

6.1 Active Accounts

Data is retained during active use of our services.

6.2 Inactive Accounts

Data is retained for 3 years from last activity, after which it is automatically deleted.

6.3 Financial and Billing Data

Retained for 10 years in compliance with Romanian tax obligations.

6.4 Security and Investigation Data

Retained for 5 years for potential security investigations or disputes.

6.5 Technical Logs and Errors

Retained for a maximum of 2 years for service improvement.

7. Security Measures

We implement adequate technical and organizational measures to protect your data:

7.1 Technical Measures

Data encryption during transmission and storage
Secure authentication for account access
System access monitoring and logging
Regular and secure backups
Regular security updates

7.2 Organizational Measures

Strict internal data protection policies
Staff training in data protection
Confidentiality agreements with all employees
Periodic security measure evaluations
Security incident response plans

8. Your Rights (GDPR)

8.1 Right to Information

You have the right to be informed about the processing of your data.

8.2 Right of Access

You can request a copy of the personal data we hold about you.

8.3 Right to Rectification

You can request correction of inaccurate or incomplete data.

8.4 Right to Erasure ("Right to be Forgotten")

You can request data deletion under certain circumstances.

8.5 Right to Restrict Processing

You can request limitation of processing in certain situations.

8.6 Right to Data Portability

You can request to receive your data in a structured and usable format.

8.7 Right to Lodge a Complaint

You can lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

To exercise your rights, contact: rezervari@tridentmobility.com

9. Cookies and Similar Technologies

We use analytics cookies to understand how you use our website and improve your experience.

10. Policy Changes

This policy may be updated periodically. In case of significant changes, you will be notified via email at the address registered in your account.

The date of the last update is indicated at the top of this document.

This policy complies with the General Data Protection Regulation (GDPR) and Romanian legislation on personal data protection.